SHIPPING
Domestic Shipping (USA):
We offer free standard shipping on domestic orders of $50 or more within the contiguous United States. Orders must total $50 or more after discounts and promo codes are applied to qualify for free shipping.
Orders will be processed within 24 - 48 hours. Please allow 3-5 days from ship date for delivery.
Orders are shipped during business hours, Monday through Friday, excluding holidays. Special events and promotions may result in longer processing times. You will receive an email notification as soon as your package is on the way.
International Shipping:
*We are currently only shipping to: USA, Canada, UK, Mexico, and APOs*
The customer is responsible for ALL duties and taxes incurred during shipment, which may be required by the courier to release the package. These totals are levied by shipment location's government and are not affiliated or charged by modernraised.com. We are unable to mark merchandise as "gift" or "no commercial value". Returned or refused packages will be refunded less any incurred shipment costs and/or unpaid taxes and duties. Please contact your local customs bureau for additional tax and duty information and/or local tax estimates.
Customers will be sent an email that includes all shipping information once item is shipped. Please allow up to 3 weeks from ship date for delivery.
All international orders are considered final sale and are therefore ineligible for refund or exchange.
*** Modern Raised is not responsible for loss, theft, or damage of items when using freight forwarding services and we advise against it.
RETURNS & EXCHANGES
Returns:
New and unworn/unwashed items in their original packaging are eligible for a return or exchange within 14 days after the product is received. Shipping costs must be paid by the customer. Please notify us at hello@modernraised.com before shipping since we cannot be responsible for items returned to us without notification and/or items that are returned with a shipping alternative where you cannot track the package.
Non-returnable items:
- Gift cards
- Sale items
- Swimwear
- International Orders
- Any item that has been opened or is no longer in its original packaging
If you have received a damaged or defective item please send an email to hello@modernraised.com prior to beginning the return process.
Return Shipping:
To return your product, please mail your items to:
Modern Raised
PO Box 9424
Lancaster, CA 93539-9424
The customer is responsible for paying for any return shipping costs. Shipping costs on purchases are non-refundable, therefore, if you receive a refund for your return, the cost of shipping will be deducted from your refund and you will only be credited for the actual products that were returned.
It is encouraged to use a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item.
Refunds (if applicable):
You should expect to receive a refund within 4-6 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (5 to 10 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges:
We only offer exchanges for damaged items. If you believe you received a faulty or damaged item, please send us an email at hello@modernraised.com as soon as possible.
For any other shipping, returns, or exchange questions please contact us via email at hello@modernraised.com or on our Contact Form.
